National Bank of Oman

Bringing clarity to everyday banking

We worked on a digital design direction for National Bank of Oman, connecting its brand with the practical needs of everyday banking. The work brought together mobile banking, a desktop account dashboard, and retail and corporate website concepts through a shared visual language.

The aim was to make financial information easier to understand and give customers a clear path from checking their accounts to completing a transaction.

Bringing clarity to everyday banking

The aim was to make financial information easier to understand and give customers a clear path from checking their accounts to completing a transaction.

Bringing clarity to everyday banking

The aim was to make financial information easier to understand and give customers a clear path from checking their accounts to completing a transaction.

The challenge

Bring a wide range of banking services into a coherent experience without overwhelming customers. Balances, transactions, cards, and financial products all compete for attention, while actions involving money need clear details.

The opportunity

Create a recognisable digital experience that combines the character of NBO with straightforward access to everyday tasks. Establish consistent patterns for finding information, entering details, reviewing decisions, and understanding what happens next.

The outcome

A shared design direction across mobile and desktop, supported by account views, transaction screens, and connected banking journeys. The designs demonstrate how a consistent visual system can support both routine actions and more considered financial decisions.

The challenge

The opportunity

The outcome

The challenge

The opportunity

The outcome

Design principles

Put everyday tasks within reach

Prioritise balances, recent activity, and frequently used actions. Give customers direct routes into payments and account management, with supporting information close to the task.

Build confidence through clear steps

Separate entering information from reviewing and confirming it. Keep amounts, recipients, fees, and dates visible at the moments when customers need to check them.

Carry the brand across the experience

Use a consistent palette, typography, and component language across channels. Allow imagery to express the brand on public-facing pages, while keeping banking interfaces focused on information and action.

Design principles

Put everyday tasks within reach

Prioritise balances, recent activity, and frequently used actions. Give customers direct routes into payments and account management, with supporting information close to the task.

Build confidence through clear steps

Separate entering information from reviewing and confirming it. Keep amounts, recipients, fees, and dates visible at the moments when customers need to check them.

Carry the brand across the experience

Design principles

Put everyday tasks within reach

Prioritise balances, recent activity, and frequently used actions. Give customers direct routes into payments and account management, with supporting information close to the task.

Build confidence through clear steps

Separate entering information from reviewing and confirming it. Keep amounts, recipients, fees, and dates visible at the moments when customers need to check them.

Carry the brand across the experience

An overview of everyday finances

The mobile account overview brings balances, recent transactions, and quick actions into one place. A clear hierarchy gives the current account immediate prominence, with routes into transfers, payments, and further account information.

Transaction details provide a more focused view of an individual payment. The amount, recipient, source, and date sit together in a receipt-style layout, with options to share the information or return to the account.

Giving customers control over their cards

Card management brings status, recent activity, and controls into a single view. Customers can identify the relevant card before choosing to freeze it or adjust its spending limits.

The freeze journey explains the effect before confirmation and makes the resulting status visible afterwards. Limits remain accessible, with supporting copy explaining when changes apply to a frozen card.

Supporting a considered borrowing decision

The personal-loan journey introduces the product before moving into an illustrative repayment estimate. Amount and term controls help customers explore the relationship between the requested loan and its estimated monthly payment.

Application details and supporting documents follow in a separate step. A final review brings the information together before submission, with a clear distinction between an estimate, an application, and an approved offer.

Making deposit terms visible before commitment

The term-deposit journey connects product discovery with setup, review, and confirmation. Funding account, deposit amount, duration, and maturity date are presented together so customers can understand the proposed arrangement.